Policy
Grievance & Support
Grievance & Support content can be maintained from the Toyco admin content and SEO manager.
Customer Support
Customers can raise support requests with order number, issue description, product photos where relevant, and preferred resolution.
Seller Support
Sellers can contact marketplace operations for listing approvals, KYC review, payout questions, order disputes, and return issues.
Resolution Process
Toyco should track every complaint with status, ownership, timestamps, and resolution notes from the admin dashboard.