Policy

Cancellation Policy

Cancellation Policy content can be maintained from the Toyco admin content and SEO manager.

Before Dispatch

Customers can request cancellation before seller dispatch. If an order is already packed or shipped, cancellation may move to return workflow.

Seller Cancellation

Sellers may cancel only for valid reasons such as stock mismatch, quality issue, or unavailable pickup. Repeated seller cancellations can affect seller approval status.

Order Changes

Address, quantity, or product changes should be handled before dispatch. After shipment creation, changes may not be possible.